Frequently Asked Questions

If our FAQs don’t answer your question, email us at hello@chamelo.com or give us a call at (646)-413-7538.

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If our FAQs don’t answer your question, email us at hello@chamelo.com or give us a call at (646)-413-7538.

Product

  • How is Chamelo different?

    At Chamelo, our goal is to pioneer a new era in the eyewear industry by fusing state-of-the-art technology with cutting-edge style. All our eyewear changes tint or color instantly, either manually, automatically or both. We empower wearers to see beyond 20/20, revolutionizing the way people experience the world.

  • What’s the difference between the three collections?

    While everyday pair of Chamelo sunglasses is made with revolutionary tech, we have 3 collections at that all serve a different purpose.

    • Sport: Tint-changing performance sunglasses
    • Everyday: Tint-changing lenses for everyday style
    • Prismatic: The world’s first color changing sunglasses

    Not sure which one’s right for you? Shop all styles here.

  • Which pair of glasses is right for me?

    Depends what you plan on using them for! For those intense workouts or outdoor adventures, check out our tint-adjustable Sport collection. If you’re looking to turn heads with a pair of our color-changing glasses, you’ll love the Prismatic collection. And if you just want a versatile pair of shades that go with every look, our Everyday glasses are exactly what you need.

  • What is the technology behind Chamelo?

    Chamelo leverages liquid crystal film technology to create next-generation smart eyewear. All our eyewear changes tint or color instantly, either manually, automatically or both. Whether navigating the bright conditions of an outdoor adventure or looking to elevate your personal style, we’ve got a pair for you.

  • Do you offer prescription lenses?

    Not yet! However, we’ve heard your feedback we are working hard to bring prescription Chamelo lenses to you soon.

  • Do you offer a warranty/guarante?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

shipping

  • What is your shipping policy?

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  • Do you ship outside the U.S.?

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  • The shipping address on my order is incorrect, how do I fix this?

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  • When will my order arrive?

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  • Can I cancel my order?

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  • What do I do if my package was lost or stolen?

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  • Can you help with order tracking?

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warranty

  • What is your warranty policy?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

  • How do I initiate a warranty claim?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

  • What if my product is defective?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

  • Does my warranty expire?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

returns

  • What is your return policy?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

  • How do I initiate a return?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.

  • When will I receive my refund?

    Yes, at Chamelo we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. View our policy here.